Smart RDM enables proactive incident and event management by turning alarms and operational signals into actionable insights. Events can not only notify users, but also automatically trigger additional analyses and provide AI-driven recommendations, helping teams understand root causes and decide on the next best action faster.
- Centralized handling of all reports – A single location where alarms and incidents originating from both Smart RDM and external systems are collected.
- Rules from simple to advanced – Events created based on thresholds, data gaps, user actions, anomalies, and multidimensional analyses.
- Triggering analyses and AI support – An event or alarm can automatically initiate additional analytical workflows, such as deeper signal analysis, correlation checks, or model-based diagnostics. Based on available data and historical patterns, the AI assistant can suggest possible causes, similar past incidents, or recommended actions.
- Full control and tracking – Every status change, comment, and assignment is logged, making the process fully transparent and compliant with procedures.
- Data layer ready for analysis and AI – All events are stored in a repository and can be reported and used in predictive models and process analyses.
The platform allows you to define both simple event triggers (e.g., exceeding the min/max threshold) and complex rules based on the analysis of multiple variables, anomaly detection, or user actions. A form entry can also trigger an event, creating an additional, structured layer of data available for reporting and analysis. Events can also be entered manually, allowing Smart RDM to cover all operational situations – even those that are not automatically recorded.
This layer of data then becomes valuable material for AI analyses and models, supporting proactive decisions and actions.
Each event type – from alarms, warnings, and missing data to erroneous data, operational tasks, or any user-defined type – can have its own process workflow in Smart RDM.
The organization defines:
- process stages,
- statuses,
- responsibilities,
- transition rules,
- notifications, and possible actions.
As a result, the incident handling process reflects the company’s actual operational processes while remaining consistent across the entire organization. Employees know what steps to take, and the system supports them at every stage, minimizing the risk of overlooking important activities and improving the quality of reporting.
Through clear workflows and recording of all changes, Smart RDM creates a transparent incident management system that is
- easy to control,
- clear to users,
- repeatable in operation,
- based on data and processes, not intuition.
As a result, operational efficiency increases and the organization gains control over risk and process quality.
Key features of Smart RDM for alarm and event management:
Exception-based alerts that focus attention only where business risk appears – allowing teams to react before downtime or inefficiencies occur.
Alarm sources
Import events from external systems (e.g., AVEVA PI event frames, SCADA, weather forecasts, etc.) and generate alarms in Smart RDM.
Simple conditions
Detection of threshold exceedances (min/max), missing data, or incorrect formats.
Advanced analytics
Anomaly detection, multi-variable analysis, and events resulting from user actions.
Additional data layer
All events are stored in a repository and can be reported, visualized, and analyzed.
Various types of events
Alarms, warnings, missing data, incorrect data, tasks, and any user-defined types.
Configurable workflow
Statuses, assignments, and action paths depending on the event type.
Verification capability
Every status change, comment, assignment, or operation is recorded along with the time and user.
AI support
Recommendations for actions and prioritization of events based on history, documentation, and predictive models.
From alarm to action – how to easily manage events?
Smart RDM not only collects events – it transforms them into an orderly event management process. With configurable workflow types, each organization can map its procedures and manage production processes, and the system will ensure a clear path, notifications, and sequence of actions.
Combining this with AI support enables faster response, proper prioritization, and more effective problem solving – from the first alarm to the closure of the incident.
Contact us
Do you have too many alerts or lack clear rules for handling incidents?
Or maybe you need a consistent place that combines alerts with analytics and workflow? We implement solutions that systematize processes and reduce response times. Get in touch if you want to streamline event management in your organization.
Gabriela Gic-Grusza
Unit & Product Manager Smart RDM